One of the most important aspects of a trucker's job is the ability to provide clear and concise communications with dispatch. That way, everyone stays on the same page and helps to ensure there are no ambiguities or disconnects that derail expectations.
1) Start from a point of understanding and respect
First and foremost, both driver and dispatcher should begin their relationships (or renew them) with the idea that no one is out to complicate things for the other side — you're all professionals and should be treated as such, according to Drive My Way. When you have that baseline understanding that you're on the same team and only want what's best for all involved, it becomes easier to find paths forward in even the trickiest of situations.
2) Elevate communication efforts as needed
Leveraging the wide range of communication technology that's now available to everyone can make your life on the road easier in a number of ways, Drive My Way advised. Sometimes, check-ins can be as simple as a quick text message or email, and in more complicated situations, phone calls or even video conferencing may be a good way to get everyone on the same page. Set the parameters early so everyone knows what kind of communication is acceptable.
3) Get to know each other on a more personal level
In business, people often don't know much about what's going on in their coworkers' lives or their outside interests, according to Tread. If drivers and dispatch set aside a little time to get to know each other personally as well as professionally, that increases the understanding that may exist between them.
4) Keep it simple and straightforward
Business communications can sometimes be complicated because there are a number of different issues that need to be kept in mind and they're not all easy to keep track of, Tread added. As such, it's important that everyone try to keep asks and answers relatively simple, so nothing gets lost in the shuffle of trading texts and voicemails.
5) Talk regularly - even if it's not related to the work
A great way to normalize communications on an ongoing basis is to be in touch — in some form or another — a few times per day, according to Apex Capital. That doesn't necessarily mean checking in about work, but could include things like sending funny videos, checking in to see how the family is doing and so on. This, too, simply creates more connective tissue that can improve communications of all types going forward.
6) Be responsive to each other's needs
Finally, when either drivers or dispatch need something from the other, it's important for each to be clear about what's required and what's feasible to accommodate them, Apex Capital said. That way, no one expects anything they aren't likely to get, and it's easier to set and meet expectations.
Find a job near you now.Search Jobs